Ayushman Card not found in the record. How do I get it?

Dear Arpit Khatri ji,

Ayushman Card Not Found does not always mean you are ineligible for the scheme. It may happen because your details are not yet linked to the PM-JAY database, there is a mismatch in your records, or your beneficiary information has not been updated.

The first step is to verify your details and find out why your record is not appearing before applying for any correction.

Why Is Ayushman Card Not Showing?

Some common reasons include

• Your family is not yet included in the PM-JAY beneficiary database.

• Your Aadhaar or mobile number is not linked correctly.

• There is a mismatch in your name, age, or other personal details.

• Your Ration Card or Family ID information has not been updated.

• You are searching using incorrect details.

Check Your Details Again

Before assuming your card is unavailable, try searching using different details such as

• Aadhaar Number

• Family ID

• Ration Card Number

• Registered Mobile Number

• State, District, and Village/City details

Sometimes your record appears when searched using an alternative document.

Visit a Common Service Centre (CSC)

If your details still cannot be found online, visit your nearest Common Service Centre (CSC).

Carry :

• Aadhaar Card

• Ration Card (if available)

• Registered Mobile Number

• Any other government-issued identity proof

The CSC operator can verify your beneficiary status and guide you if any correction or update is required.

Visit an Ayushman Help Desk

You can also visit the Ayushman Bharat Help Desk (Ayushman Mitra) at a nearby PM-JAY empanelled hospital.

The help desk can

• Check whether you are already listed as a beneficiary.

• Verify your documents.

• Guide you on updating or correcting your records.

• Help you generate your Ayushman Card if you are eligible.

Check Whether You Are Eligible

You may already be eligible under certain government schemes or categories, such as

• Eligible Ration Card holders.

• Antyodaya Anna Yojana (AAY) families.

• Beneficiaries included under state-specific Ayushman schemes.

• Senior citizens covered under applicable government provisions.

• Other eligible categories notified by your state government.

Raise a Grievance

If you believe you are eligible but your record is still missing, you can

• Contact the Ayushman Bharat Helpline (14555).

• Raise a grievance through the official PM-JAY grievance portal.

• Visit your District Ayushman office for further verification.

Our Suggestion

Before starting a fresh application, first verify whether your details already exist in the system. In many cases, the issue is caused by incorrect information or an outdated database, which can often be resolved through document verification or record correction.

How to Check Whether You Are Eligible for Ayushman Bharat

Keep the following documents ready while checking your eligibility

• Aadhaar Card

• Ration Card or Family ID (if applicable)

• Registered Mobile Number

• Any other government-issued identity proof

You can verify your beneficiary status through the official PM-JAY portal, a nearby CSC, or the Ayushman Help Desk at an empanelled hospital.

How HexaHealth Can Assist You

• Ayushman Bharat Guidance: We help you understand why your Ayushman Card is not showing and explain the next steps.

• Eligibility Support: We assist you in checking your PM-JAY beneficiary status.

• Documentation Guidance: We guide you on the documents required for verification or correction.

• Hospital Guidance: We help you find nearby PM-JAY empanelled and HexaHealth partner hospitals.

• Treatment Guidance: We explain how to use your Ayushman Card once your eligibility is confirmed.

• Appointment Assistance: We help connect you with experienced doctors and coordinate your treatment journey.

Please share your state, and let us know whether you have an Aadhaar Card, Ration Card/Family ID. Based on your situation, we can guide you with the most appropriate way to obtain your Ayushman Card.

Wishing you and your family good health always.
Warm regards,
Team HexaHealth