Refund Policy - Vianam Healthtech Private Limited (HexaHealth)

We strive to offer a seamless experience to our customers that entail any payment that our users or patients make. With this, we have a very smooth payment and the cancellation policy set below:

Users of HexaHealth can cancel the payment and learn about the status of payment by calling our Patient Experience Team at +91-8860688606 or send an email to

We strive to meet your expectations, make efforts to ensure all services are delivered as per the specifications of our customers and stick to the quality of care.

In case a payment made by you is failed, then it will be refunded back to the same payment mode. It will take a maximum of 7-15 Working Days for disbursal of refund.

Notwithstanding anything contained in this refund policy any payment made towards service delivered shall not be refunded under any circumstances whatsoever.

Note: HexaHealth is not withholding any payment made by you that is failed. The total time in the process of refund is solely taken by Bank to process the transaction.

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