We strive to offer a seamless experience to our customers that entail any payment that our users or patients make. With this, we have a very smooth payment and the cancellation policy set below:
We understand the need for protecting a user's privacy. Therefore, we adhere to the highest standards of securing all transactions and customer information privacy. Please read below about our data/information collection and sharing practices.
Collection of Personal and Other Information
When a patient visit to our site and intentionally fills up the form to share details of his/ her health conditions, we maintain and store the information safely to ensure an efficient, smooth and personalized experience.
This policy allows us to provide services and features to customize the website to make the experience more personalized, safer and easier. Hence, we collect that personal information we deem necessary.
In general, you can browse the website without telling us who you are or revealing any personal information about yourself.
Once you give us your personal information, you are not anonymous to us anymore. We will maintain and protect the data provided. Wherever applicable, we indicate which fields are required to be filled and which ones are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the website.
We may automatically track certain information about you based upon user behavior. We may use this information to do internal research on our users' demographics and interests to better understand, protect and serve our users. This information is compiled and analyzed on an aggregate basis. We use data collection devices such as 'cookies' on certain pages of the website to help analyze our web page flow, measure page effectiveness, and promote trust and safety.
During a transaction, we collect some additional information- such as a billing address, a credit/debit card number, and a credit/debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders. If you send us details of personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the website, we may collect such information into a file specific to you.
Your Consent or User Consent
Prominent Disclosure for App
HexaHealth app needs certain permissions to connect with our expert doctors. This will help us to serve you better. Please allow access for following permissionsCamera
1. To do video consultation with our expert doctors
2. To upload required documents while booking lab tests
1. To show doctors near your location
Files and media
1. To upload records from gallery
2. To view your vaccination and test records
1. To store/access your vaccination/ test records in your phone
Phone , Microphone
1. To call our health expert and connect with our expert doctors
1. To auto read OTP to login into HexaHealth app
To chat with HexaHealth expert to know its services
Contact Information Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
VIANAM HEALTHTECH PRIVATE LIMITED
Ground Floor, Building B, The Presidency, 46/4,
Mehrauli-Gurgaon Rd, Sector 14, Gurugram Haryana 122001 India
Email id: email@example.com
Download HexaHealth App
Get free consultation with our expert doctors, store all your health records at one place and get real time updates of appointments, consultations & surgery.