How long does cashless insurance approval take at RTIICS?

Dear Shivam Sood ji,

RTIICS (RN Tagore Hospital), Kolkata provides cashless insurance facilities through empanelled insurance companies and TPAs. The hospital's insurance desk helps with the cashless admission and approval process.

For a planned treatment, the hospital generally sends a pre-authorisation request to the insurance company or TPA after collecting the required medical details. Under the current rules, you should expect a decision within about an hour, though it may take longer if the insurer asks for additional reports or clarification  and if that happens without good reason, that itself would be a delay beyond the mandated timeline.

To Avoid Delays

• Carry your health insurance card and policy details.
• Keep your Aadhaar/valid ID ready.
• Carry the doctor's prescription and all relevant medical reports.
• Inform the hospital insurance desk before planned admission.
• Ask the insurance desk whether your specific treatment and hospitalisation are covered under your policy.
• Confirm whether any co-payment, deductible, non-medical expenses, or other charges will need to be paid by you.

The hospital lists several empanelled insurers, including :

• Bharti AXA
• Edelweiss
• Future Generali
• Max Bupa
• National Insurance
• Navi General
• New India Assurance
• Oriental Insurance
• Raheja QBE

with additional insurers listed on the page. It is important to confirm your specific insurer/TPA with the hospital before admission 

Wishing you and your family good health always.
Warm regards,
Team HexaHealth