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What to do if you don't get a response after booking a doctor's appointment?

S
Shameem
Posted Under Others, on 27 June 2025

S
Shameem
Posted Under Others, on 27 June 2025

Description

I have paid Rs.100 yesterday for a appointment with dr. Sabrin sonjeev ross,but i did'nt get any response, please let me know what happened No word from your end?

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H
HexaHealth Team
Expert

Hello Shameem ji,

Thank you for reaching out, and we're very sorry for the inconvenience caused.

Refund Update

We’ve checked your concern regarding the appointment with Dr. Sabrin Sonjeev Ross, and since there was no confirmation or response, we have initiated a refund of ₹100.

Depending on your bank or UPI provider, you should receive the amount back in your original payment method within 3–7 business days.

Our Apologies

We truly regret the delay and lack of response. This is not the experience we aim to provide, and we appreciate your patience.

If you still need a consultation, we’d be happy to:

  • Help you rebook with another available doctor

  • Arrange priority assistance for any follow-up

Please let us know how you'd like to proceed.


Wishing you good health, always.

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