Aditya Birla Health Insurance Customer Care Number (Toll Free)

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Medically Reviewed by Dr. Aman Priya Khanna
Written by Hexahealth Care Team, last updated on 12 December 2023| min read
Aditya Birla Health Insurance Customer Care Number (Toll Free)

Quick Summary

  • Aditya Birla Health Insurance is a health insurance scheme launched by Aditya Birla Group to help people live long and healthy lives.
  • ABHICL is a subsidiary of Aditya Birla Capital Limited (ABCL) and a joint venture between India’s Aditya Birla Group and a South African health insurance provider, MMI Holdings.
  • ABHICL has helped the health insurance landscape in India grow by offering a wider choice of consumer-relevant health insurance plans.

Unhealthy food habits, busy lifestyles, and increasing pollution are some major contributors to people developing life-threatening diseases and requiring expensive treatments. Owing to these problems, Aditya Birla launched its health insurance scheme called Aditya Birla Health Insurance to help people live long and healthy lives. 

Aditya Birla Health Insurance Company Limited (ABHICL) is a subsidiary of Aditya Birla Capital Limited (ABCL) and a joint venture between India’s Aditya Birla Group and a South African health insurance provider, MMI Holdings. By offering a wider choice of consumer-relevant health insurance plans, ABHICL has helped the health insurance landscape in India grow. In addition to paying for healthcare services, the company is also an influencer of customers’ healthcare choices.

Note-worthy features of Aditya Birla Health Insurance

Aditya Birla Health Insurance plans are curated after thorough research to fulfil not only individual needs but also group and family needs. Some remarkable features of these health insurance plans include:

  1. It offers longer-term plans ranging from one to three years, eliminating the need to renew the plan yearly.
  2. It covers a high sum assured amount ranging from ₹ 10 lakh to up to ₹ 2 crores. 
  3. Apart from health insurance coverage, Aditya Birla Health Insurance plans also offer tax benefits to policyholders.
  4. All pre-hospitalisation and post-hospitalisation are covered under these health insurance plans. However, the duration varies according to the chosen plan. 
  5. These plans cover costs for several inpatients (OT charges, ICU charges, room charges, specialist fees, medicines, etc.) and outpatient treatments. 
  6. The policyholder can also choose the category of the hospital room for hospitalisation. If you choose a lower-category room, you can file for reimbursement while raising a claim. 
  7. Every policyholder above 18 years can avail of a free medical checkup yearly. 

Want information regarding these insurance policies? You can contact the highly functional Aditya Birla Health Insurance customer care team for quick responses to your queries and concerns. 

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Aditya Birla Health Insurance Customer Care

There are several channels through which you can contact their customer care team to register a complaint or resolve your queries. 

Level 1

  1. Contact Centre: You may call the Aditya Birla Health Insurance customer care number or any Third Party Administrator (TPA), banks, and intermediaries having ties with ABHICL. You can resolve your issues or file a complaint by calling the customer care centre on the toll-free number 1800-270-7000. The grievance team will register your complaint after authenticating your details. 
  2. WhatsApp: Reaching out to the Aditya Birla Health Insurance customer care team has become easier with the use of WhatsApp. You can raise a complaint or issue with the customer support team on WhatsApp at +91-8828800035.
  3. Customer Care E-mail Address: You can send an e-mail to the customer care team stating the complete details of the concern or issue faced at 'care.healthinsurance@adityabirlacapital.com' from your registered e-mail ID. The team will respond to your query or complaint in a specific time frame. Senior citizens can e-mail at 'seniorcitizen.healthinsurance@adityabirlacapital.com'. 
  4. Visit Branch Office: You can visit the nearest Aditya Birla Health Insurance branch in your city to get your queries resolved. To locate the nearest office in your city, go to the “Locate our Branches” section of the “Contact Us” page. The grievance team will register your complaint after authenticating your details. 
  5. Social Media: You can raise a complaint on Aditya Birla Health Insurance’s social media platforms. The grievance team will resolve your query. 
  6. Registered Office: You can also send a duly signed complaint letter via post to the insurer’s Customer Service Unit at the registered address of Aditya Birla Health Insurance Co. Ltd. - 9th Floor, Tower 1, One Indiabulls Centre, Jupiter Mills Compound, 841, Senapati Bapat Marg, Elphinstone Road, Mumbai - 400013. 

Level 2

  1. If you are unsatisfied with the query resolution via Level 1 customer care channels, you may escalate your complaint by writing to the head of customer care at 'carehead.healthinsurance@adityabirlacapital.com'. 

Level 3

  1. If the steps mentioned above fail and your issue or complaint is still not resolved satisfactorily, you can write a mail to the Grievance Redressal Officer at 'gro.healthinsurance@adityabirlacapital.com'. 

The Process of Grievance Redressal

The process of grievance redressal is as follows:

  1. After analysing the concern and authenticating your details, the complaint will be registered in the system. 
  2. The company will acknowledge the grievance within three working days after filing the complaint. The acknowledgement includes the name and designation of the officer handling the grievance. 
  3. When the complaint is resolved within three days, the company communicates the resolution with acknowledgement. 
  4. When the complaint is not resolved within three days, the company resolves it within two weeks of receipt and sends a final resolution letter. It also sends a written response that offers the solution or rejects the complaint with reasons for the same. 
  5. If unsatisfied, the officer will inform you how to pursue the complaint. 
  6. If you do not respond within eight weeks of receiving a response, the company will regard the complaint as closed. 

Takeaway

Aditya Birla Health Insurance policy addresses large customer segments’ unfulfilled health insurance needs. With a presence in over 650 cities, the company focuses on offerings that promote chronic care and incentivised wellness. 
If you have any doubts about the plans, contact the customer care department via the Aditya Birla Health Insurance customer care number. Or, you can consult a HexaHealth expert to resolve your queries. While our experienced doctors will guide you through the treatments and procedures, our team of experts will help you with the insurance process and formalities.

Frequently Asked Questions

You can check your Aditya Birla health claim status online or offline. To check the status online, you must visit Aditya Birla Health Insurance Co. Ltd’s official website. Go to the check claim status portal and log in using your username and password. Call Aditya Birla Health Insurance customer care number or visit their nearest branch if you cannot track your status through the online portal.

Aditya Birla Health Insurance consists of plans curated to offer coverage benefits to individuals, groups, and families at an affordable premium. Several insurance plans cover diseases such as diabetes, hypertension, personal accidents, etc.

You can register your complaint with Aditya Birla Health Insurance through several channels, which include the toll-free number, WhatsApp, e-mail, branch visit, social media, or a letter to the registered office.

A Certificate of Insurance (COI) is a document issued by an insurance company. It includes the insurance company, type of coverage, your policy number, the policy’s effective dates, etc. A COI summarises the key aspects and features of the policy.

To check your health insurance status, visit the official website of the health insurance company. Select ‘Track Claim Status’. Enter your customer ID, policy number, claim number, and date of birth.

With more than 1.97 lacs claims settled, Aditya Birla Health Insurance Co. Ltd. has a claim settlement ratio of 94%.

You can check your health insurance plan and policy status by logging in to your Aditya Birla Health Insurance account.

You can follow these steps for empanelling with Aditya Birla Health Insurance:

  1. Visit the Aditya Birla Health Insurance official website.
  2. Click on the tab ‘Register’ on the right side of the page. 
  3. Enter your Member ID.
  4. Create your username and password. 
  5. Your registration is complete once you set up the account.

Some of the best health insurance plans in India include:

  1. Aditya Birla Activ Health Platinum Plan
  2. Star Health’s Senior Citizen’s Red Carpet Health Policy
  3. ICICI Lombard’s Complete Health Insurance Policy
  4. Star Family Health Optima
  5. HDFC ERGO Health Suraksha

You can submit a claim to the insurance company to cancel your Aditya Birla Insurance. Or you can follow the below-mentioned steps:

  1. Call the customer care number on your policy document and inform them that you wish to cancel the insurance policy. 
  2. Send a letter of cancellation with all the required information.
  3. Within seven days, you will receive an acknowledgement of your cancellation request with the relevant information and refund procedure. 
  4. If there is no acknowledgement within seven days, you can submit a claim for a refund.

A TPA or Third Party Administrator is an entity that handles the majority of work required for a health insurance policy claim. The increasing number of insurance products and claims makes it difficult for insurance companies to handle these services. Therefore, TPA handles most of this workload. The TPA of Aditya Birla Health Insurance Co. Ltd. is MediAssist Insurance TPA Pvt. Ltd.

Some top health insurance companies with the best claim settlement ratio include:

  1. HDFC ERGO
  2. Kotak Mahindra
  3. ICICI Lombard
  4. Star Health
  5. Max Bupa
  6. Aditya Birla

To cancel your health insurance policy, send a written request online or offline to the health insurance company stating the policy details and the reason for cancellation. Upon receiving the cancellation request, the insurance company will offer you a solution for your concern. The cancellation process will be initiated if you still wish to cancel the policy.

Every insurance company has different rules for refunds. Usually, companies initiate refunds after deducting the premium amount.

Yes, you can cancel health insurance at any time. However, you can get a refund only when you cancel the policy within six months of purchase and have a claim-free policy history.

The top health insurance companies in India include:

  1. HDFC ERGO General Insurance Limited
  2. Star Health and Allied Insurance Company Limited
  3. Aditya Birla Health Insurance Company Limited
  4. Niva Bupa Health Insurance Company Limited
  5. Care Health Insurance Company Limited

The best family health insurance plans include:

  1. Aditya Birla Activ Health Platinum Plan
  2. Care Health Insurance Plan
  3. Niva Bupa Heartbeat Health Insurance Plan
  4. Star Family Health Optima Insurance Plan
  5. Bajaj Allianz Health Guard Plan

A Third Party Administrator (TPA) is a company or organisation with a licence from IRDAI (Insurance Regulatory and Development Authority of India). It is an outsourcing entity of the insurance company that provides cashless facilities and processes health insurance claims.

TPA is the intermediary between an insurance company and a policyholder. Its primary function is processing claims and settlements. It issues an ID card to the policyholders to be shown at the hospital before availing of any cashless services. Moreover, a TPA streamlines the claim process by managing the documents and settling the hospital bills.

You will need to inform your TPA when you require hospitalisation. The TPA will direct you to a hospital with which it has a tie-up. At the time of admission, you will show the ID card issued by the TPA, and the hospital will receive an authorization letter from the TPA. Before discharge, the hospital will send the bills to the TPA, who will forward them to the insurance company to process your claim.

 The best cashless Mediclaim policies in India include:

  1. Easy Health Standard (Apollo Munich)
  2. Mediclassic (Star Health and Allied Insurance)
  3. Bajaj Health Guard (Bajaj Allianz)
  4. Health Companion (Max Bupa)
  5. Optima Restore (Apollo Munich)
  6. Health Care Supreme (Bajaj Allianz)

Updated on : 12 December 2023

Disclaimer: The information provided here is for educational and learning purposes only. It doesn't cover every medical condition and might not be relevant to your personal situation. This information isn't medical advice, isn't meant for diagnosing any condition, and shouldn't replace talking to a certified medical or healthcare professional.

Reviewer

Dr. Aman Priya Khanna

Dr. Aman Priya Khanna

MBBS, DNB General Surgery, Fellowship in Minimal Access Surgery, FIAGES

12 Years Experience

Dr Aman Priya Khanna is a well-known General Surgeon, Proctologist and Bariatric Surgeon currently associated with HealthFort Clinic, Health First Multispecialty Clinic in Delhi. He has 12 years of experience in General Surgery and worke...View More

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